IT Help Desk Technician - Tier 2

Information Technology · Rockville, Maryland
Department Information Technology
Employment Type Full-Time

ECC IT Solutions, a leading managed service provider and IT consultancy, based in Rockville, MD, has an immediate opening for a highly motivated, talented, and detail-oriented Help Desk Technician (Tier 2) . Providing dedicated support to one of our largest clients, the Help Desk Technician (Tier 2) will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. Complete application project-based work.


Primary duties include:


  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
  • Installs, configures, and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment
  • Performs and/or oversees software and application installation and upgrades
  • Maintains site licenses for department/organization
  • Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
  • Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems
  • Maintains confidentiality regarding the information being processed, stored, or accessed by the end-users on the network
  • Assists personnel of other departments as a computer resource
  • Provides computer orientation to new and existing company staff


The candidate must possess these abilities:


  • Learn quickly, multi-task and retain detailed information
  • Work under time pressure, maintaining a professional attitude, meeting deadlines while resolving issues swiftly with the highest level of client satisfaction
  • Work independently and in a team environment
  • Dependability with regards to attendance and punctuality
  • Successfully handle routine day-to-day matters as well as complex technical issues independently, assuming responsibility without constant direct supervision
  • Strong computer, organizational, communication, and time management skills
  • Initiative to perform self-review for completeness and accuracy
  • Experience working with senior level executives
  • Performing other duties as assigned




  • Must have experience supporting common audit, tax, and accounting applications
  • Position requires a minimum of 3-5 years of service desk experience
  • Ability to communicate technical information to nontechnical personnel
  • Ability to install, configure and maintain personal computers, networks and related hardware and software
  • Qualified candidates must be eligible to work for any employer in the United States



  • Bachelor’s degree from an accredited institution in Computer Science or related field
  • A+ and/or MCP (Microsoft Certified Professional) certification highly desired


As an ECC IT Solutions employee, you will be able to learn, lead, serve and be recognized for your contributions. Individuals who thrive at ECC IT Solutions are motivated, talented, serious, and diligent and want to join and remain a part of a winning team. Our goal is to provide rewarding career opportunities and invest in the success of our employees. We offer opportunities for career advancement and continued education, a great employee benefits package, and a relaxed work environment.


About ECC IT Solutions:

ECC IT Solutions delivers cost-effective and results-driven managed IT support services, network security, cloud computing, storage protection, disaster recovery, computer upgrade and support services, and IT infrastructure assessment and design. We work closely with clients to bring specialized knowledge, invaluable skills, and certified professionals to address their critical technology and business process needs. For more information about ECC IT Solutions, please visit and follow us on Facebook and Twitter.

Get the word out!

Get a trackable link to share anywhere.Get Job LinkLocation

Rockville, Maryland


Information Technology

Employment Type


Minimum Experience



Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Rockville, Maryland
  • Department
    Information Technology
  • Employment Type